FAQ

When will my order ship?

 

Orders paid before 10:00 AM (PST) will ship the same business day. Any orders paid for after 10:00 AM (PST) will be shipped the following business day (Excluding Weekends & Holidays)

Why is my order on hold?

After you place the order, it will be on hold till payment is confirmed. After we receive the payment, your order status will be changed to processing in a few hours after confirmation. We will send you a tracking number once payment is complete, which is included in your order receipt, and the number will be sent by email. Check your spam if not in your main mail.

When will my bitcoin transfer be accepted?

We will accept payment within a few hours after receiving it in the inbox. Please check to make sure you have sent it to the correct email address, as this will prevent delays in shipping your order.

How long does shipping take?

We ship all orders using express shipping to all major cities in the USA  Canada and Europe which usually takes about 3-5 business days depending on your location. If you want to receive your order on the same day, please tell us so we can put it as a top priority. 

How to Register / Create an Account - What are the requirements?

To create an account, please go to https://thcgummiessupply.com/register and fill out all the information for your account to be approved

When can I get a refund for my order?

You can only get a refund in case of a missing package and under no other circumstance.

What is the minimum order?

For orders within California, your order must be above $250. If you are outside of CA, your minimum order value has to be above $400.